There are a few reasons your account may get locked. The most common one is entering the wrong password multiple times in a row — for your security, 98999 will temporarily lock your account for 30 minutes in such cases. Wait 30 minutes and try again, or log in using the OTP method.
If you still can't log in after entering the OTP, or you see an "Account Inactive" message, your account may be under review. This typically happens when —
If you still can't log in after entering the OTP, or you see an "Account Inactive" message, your account may be under review. This typically happens when —
- Suspicious login activity or an attempt to access from an unrecognized device is detected
- KYC verification is still pending and a large withdrawal request has been made
- There is suspicion of multiple accounts being operated from the same device or network
Wagering refers to how many times you need to bet with the bonus amount before it becomes withdrawable. The wagering requirement for 98999's welcome bonus is 3X — meaning you need to place bets totalling 3 times the bonus amount.
Example: Say you deposit ৳1,000 and receive a ৳1,000 bonus. To meet the 3X wagering requirement, you need to place a total of ৳3,000 in bets (bonus × 3) — win or lose. Each bet you place counts toward that total.
A few things to keep in mind —
Example: Say you deposit ৳1,000 and receive a ৳1,000 bonus. To meet the 3X wagering requirement, you need to place a total of ৳3,000 in bets (bonus × 3) — win or lose. Each bet you place counts toward that total.
A few things to keep in mind —
- Some Live Casino games may contribute only 50% toward wagering — Sports Betting generally counts at 100%.
- Once the wagering requirement is met, your bonus balance is automatically transferred to your main wallet.
- You can track your wagering progress in real time under the "Bonus" section of your account
- Bonuses are generally valid for 30 days — if the wagering requirement isn't met within that time, the bonus is cancelled
98999 offers betting on more than 30 sports, including football, kabaddi, tennis, badminton, basketball, volleyball, and e-sports. After logging in, simply select any sport from the sports menu on the left.
Common football markets:
Common football markets:
- 1X2 (Match Winner): Bet on Home win (1), Draw (X), or Away win (2)
- Over/Under: Bet on whether the total goals in the match will be over or under 2.5.
- Asian Handicap: The weaker team is given a goal advantage to level the playing field
- Both teams to score: Yes or No — this one's quite popular.
- Correct Score: Higher risk, but better odds
98999 offers two options — a temporary break and a permanent exclusion.
Temporary break (Cooling-Off): Go to Account Settings → Responsible Gaming → Cooling Off to take a break ranging from 24 hours to 30 days. During this period you can still log in, but betting and casino games will be disabled. Access is restored automatically once the period ends.
Self-Exclusion: For a longer break of 1 month to 5 years, contact the support team via live chat. In this case, access to your account is completely suspended and cannot be reversed before the period ends. It takes effect immediately upon request.
Permanent account closure: To permanently delete your account, contact support and request a "Permanent Account Closure". Make sure to withdraw your balance to zero first. Once closed, a new account cannot be opened using the same details. For more information, Responsible Gambling page See.
Temporary break (Cooling-Off): Go to Account Settings → Responsible Gaming → Cooling Off to take a break ranging from 24 hours to 30 days. During this period you can still log in, but betting and casino games will be disabled. Access is restored automatically once the period ends.
Self-Exclusion: For a longer break of 1 month to 5 years, contact the support team via live chat. In this case, access to your account is completely suspended and cannot be reversed before the period ends. It takes effect immediately upon request.
Permanent account closure: To permanently delete your account, contact support and request a "Permanent Account Closure". Make sure to withdraw your balance to zero first. Once closed, a new account cannot be opened using the same details. For more information, Responsible Gambling page See.
KYC (Know Your Customer) is an identity verification process carried out to prevent money laundering and keep your account secure. KYC is not mandatory immediately after registering at 98999 — however, it is required before large withdrawals or during an account review.
What KYC typically requires:
Completing KYC speeds up withdrawals and raises your limits. Verification is typically completed within 24 hours.
What KYC typically requires:
- Proof of identity: National ID card (NID) — clear photos of both front and back. Passport or driving licence are also accepted.
- Selfie: You may occasionally be asked to take a selfie holding your ID document.
- Proof of payment: For larger withdrawals, you may be asked to verify ownership of your bKash/Nagad account.
Completing KYC speeds up withdrawals and raises your limits. Verification is typically completed within 24 hours.
98999 periodically hosts special tournaments and leaderboard competitions — particularly during major events such as the IPL, World Cup, and Euros.
Participation rules:
Tournament prizes are generally free of bonus wagering requirements, though individual event terms may vary. Full details for each tournament are listed on the Bonus page.
Participation rules:
- After logging in, look for the tournament banner in the Bonus section — click "Join" or "Enter" to participate.
- Some tournaments don't require separate registration — simply place a bet on the specified market and points will start accumulating automatically.
- Leaderboard rankings are typically based on total wagered amount, number of wins, or total profit
Tournament prizes are generally free of bonus wagering requirements, though individual event terms may vary. Full details for each tournament are listed on the Bonus page.
98999's policy is One account per person — This is strictly enforced. However, two members of the same household may each hold an account, provided they are genuinely separate individuals and meet certain conditions.
Permitted cases:
If the system detects two accounts from the same address or IP, it automatically flags them for review. The support team may request KYC verification to resolve any concerns.
Permitted cases:
- Both accounts must be registered with completely separate mobile numbers
- A separate payment method (different bKash/Nagad number) must be used
- You may not place bets on behalf of another person using your own account
If the system detects two accounts from the same address or IP, it automatically flags them for review. The support team may request KYC verification to resolve any concerns.